Maximize your IBM FlashSystem Uptime with Storage Expert Care

A simplified support approach to help you reduce costs and prevent downtime

Horizon is home to some of Western Canada’s top IBM experts and IBM Champions.  Contact us today to learn more about IBM Storage Expert Care or download the solution brief

The New Approach to IBM Storage Expert Care

We all know how important it is to maintain uptime.  The IBM Storage Expert Care is a new approach to support and services for IBM FlashSystem storage products.

  • Simplified, standardized storage maintenance to help reduce downtime and repair costs
  • Free up your IT staff for more strategic business goals
  • Avoid long procurement and contracting processes
  • Extend your IBM base warranty
  • More predictable maintenance costs

Basic, Advanced, and Premium Tiers available

With the IBM Storage Expert Care, you can choose from 3 support tiers so you get a good fit for your needs.  The details vary by product and are outlined in the Solution Brief you can download now.   The tiers offer multiple services including:

  • Support line
  • 9×5 next business day onsite repair
  • Hardware maintenance with enhanced response times (24×7 same day onsite repair)
  • Enhanced 30-minute response time for severity 1 and 2 issues
  • IBM software maintenance
  • Options for predictive analytics support, capacity planning, monitoring and reporting with IBM Storage Insights and Insights Pro
  • Dedicated support from an IBM Storage Technical Account Manager
  • Remote code loads up to 2 times per year

Get your dedicated IBM Storage Technical Account Manager (TAM)

An IBM Storage TAM is a subject matter expert for all things IBM storage.  They review and get to know your IT environment and become your first stop for all things IBM storage.  Your TAM will help with everything from proactive maintenance to issue resolution.  They follow 6-steps that helps you succeed with your IBM storage solutions:

  • Proper installation that begins in the pre-install assessment
  • Single point of contact for all your IBM support needs so you receive priority for Severity 1 and 2 situations
  • A proactive code roadmap to maximize availability while reducing your risk
  • Proactively identify issues that might affect you and provide guidance to protect your organization
  • Information and thought leadership sharing to keep you up to speed on best practices that are relevant to you
  • A long-term, client advocate including regular reporting and touch points

To learn more about the IBM Storage Expert Care options, download their Solution Brief now or get in touch with us and we’ll schedule a time to meet with our IBM experts. 

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