Managed IT Solutions

Managed IT Solutions

Horizon’s Managed IT Solutions has been designed to support the next-generation workplace. Our goals are to drive efficiency, simplify processes and consolidate spending. Leveraging Horizon’s Managed IT Services gives you the flexibility to manage risk, deliver business results and modernize your IT service delivery model. Offering both strategic and operational support, we help your organization transition to a cloud-first enterprise that’s securely connected, unified, and optimized for growth and agility.

Horizon Managed IT Services help IT teams be more efficient by offering fast, self-scaling, secure cloud, and on-premises infrastructure in addition to a comprehensive range of advanced application services. Its more than just maintaining your infrastructure. It’s about utilizing technology to solve everyday business challenges and keep you focused on growing your organization.

Tailored Solutions for every workplace

Our 27+ years of experience and an expansive portfolio of partner alliances equip us to address the industry-specific needs of your organization.

Enterprise
Organizations

We are the trusted partner for Best-In-Class Enterprise IT services to help our clients achieve their digital transformation goals.

Medium to Large
Business

We engineer integrated solutions that optimize every aspect of your business by creating a sustainable balance between your operational budget and IT requirements.

Small
Business

We empower businesses and team members of all levels to focus on growing their clients and supporting the goals of the organization.

IT
Service Desk

Endpoint
Management

Backup
Management

Network
Management

Server
Management

Cloud
Management

Your team deserves the best in customer support. With the help of our experienced technicians, we can monitor your calls, provide timely and concise solutions, and offer a single point of contact for all incident and support requests. 

Managed IT Benefits:

  • Proactive IT Monitoring and Management
  • Dedicated Help Desk & On-Site Support
  • Increased efficiencies and scalability
  • Strategic IT Consulting
  • Predictive Spending and Cost Optimization

Our approach builds a lasting relationship that ensures continuity of service no matter what the circumstances are.

Our mission is to support our clients with tools and process that help organizations manage relationships, increase visibility, automate delivery, and manage the IT infrastructure effectively.

Our Process:

Assess: Evaluate business objectives, technology requirements and process; identify opportunities for performance improvements and cost savings

Design: Recommend relevant technologies and services; document technical architecture, deployment plans, “measures of success,” budgets and timelines.

Deploy: Provide services that ensure effective and efficient use of products, including project management, professional services, configuration, deployment and training.

Manage: Proactively monitor systems to ensure technology is running as intended and provide support when and how you need it.

Horizon’s Digital Operations Centre was strategically designed to support organizations of scale, with a combination of an industry leading technical team, process driven methodology and advanced support utilities.

Horizon’s next -generation service desk operates out of our Saskatoon office; this ensures that we are able provide businesses and organizations with a dedicated support structure as part of our managed services offering. Horizon has built an advanced infrastructure focused on providing the best-in-class service with some of the most advanced software in the industry.

How We Innovate:

  • Communication – One-Click Chat box for direct client support.
  • On-Demand Support - Direct client support, anytime, anywhere.
  • Support System - Ticket Submission via the Horizon Agent Utility.
  • Feedback System - Automated Survey Request.
  • Client Insight - Detailed infrastructure Metrics and Data aggregation.
  • Governance Model - Routine Governance to improve, scale and innovate.

IT Service Desk

Horizon’s next -generation service desk operates out of our Saskatoon office; this ensures that we are able provide businesses and organizations with a dedicated support structure as part of our managed services offering.

Horizon has built an advanced infrastructure focused on providing the best-in-class service with some of the most advanced software in the industry, and has been custom tailored to be an extension of your organization.

Endpoint Management

Horizon’s Endpoint Management provides complete oversight into the IT infrastructure. The endpoint management is designed to proactively monitoring and manage all workstations, servers, and virtual environments by automating general maintenance tasks related to PC health, security vulnerabilities, patches, and updates.

 

 

 

Backup Management

At Horizon, we’re redefining the backup and recovery experience. Our solutions are designed to remove the complexity of legacy storage and make BDR simple, more efficient and agile. And our portfolio of innovative solutions are designed to address your business needs so you can confidently protect your data.

Our team of experts will assist in the design and deployment of a multi-layered data protection strategy, so you can can focus on your business.

 

Network Management

Horizon’s end-to-end network solutions are custom designed to meet your current and future business needs, as well as your unique organizational structure. We provide best in class network design, monitoring, and alerting to ensure your mission critical applications and critical assets are protected.

Horizon’s Network Management Solutions take the guesswork out of managing and optimizing your network for future growth, with solutions for every growth stage of your business.

Server Management

Horizon’s server operations management provides you with full control of your customized server environment, providing you with end-to-end management, spanning from installation, maintenance, and troubleshooting to correcting problems through granular change management processes. Our support team is focused on proactive performance and capacity reporting, centralized security policy support, and the synchronization of security controls across all data centers.

Cloud Management

Horizon’s Cloud Management Services has been specifically designed to help you harness the power of the cloud and make your business needs the primary driver of your technology decisions.

Our full-service cloud management solutions give you all the tools and support you need to achieve strategic objectives and manage related IT risks, so you can focus on what matters most: running your business.