Managed IT Services Edmonton

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Streamline your business operations with proactive support, professional services, and attentive care

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IT challenges can hinder your company’s growth

Many organizations encounter common IT challenges that can impede their growth and efficiency. 
If you’re dealing with any of the following issues, it may be time to rethink your approach to IT:

  • Constant disruptions: Recurring issues such as technical glitches and system failures are disrupting your daily operations and costing your team valuable time.
  • Unexpected costs: You’re handling IT repairs, upgrades, and infrastructure fixes without a clear plan, resulting in unpredictable expenses.
  • Cyber risks: Data breaches, ransomware, and other cyber threats are pressuring you to secure your IT systems with robust solutions.
  • Overburdened teams: Your in-house IT department is struggling with managing a complex network infrastructure,  cybersecurity framework, and multiple software applications.
  • Unclear direction: You’re looking for strategic guidance to help you align your IT environment with your business goals.

These issues can be difficult to tackle on your own, which is why Horizon is here to help. Our managed IT services are built 
for Edmonton businesses looking for reliable, forward-thinking IT support.

Horizon: Your trusted partner for managed IT services in Edmonton

Focus on your core business while Horizon’s team handles your IT environment with precision and care. 
As a trusted managed services provider with over 30 years of experience across Western Canada, we specialize in delivering fully managed IT services designed to keep your business running smoothly. We understand that every business has unique needs, so whether you’re a growing startup or an expanding enterprise, we tailor 
our solutions to fit your specific requirements.

Our dedicated team works closely with yours to minimize downtime, enhance productivity, and align your 
IT infrastructure with your long-term goals. From troubleshooting and maintenance to proactive solutions, 
we take care of every aspect of your technology, empowering you to drive your business forward without 
any technical difficulties. 

Horizon TotalCare: 
Full-scale IT management built for your success

Horizon’s TotalCare Managed IT solution offers an all-in-one approach to IT management, 
covering all aspects of your technology needs. Our comprehensive services include:

IT strategy, planning, and budgeting

We provide strategic guidance to align your IT systems with your business goals.

Key features include:

  • Virtual CIO (Chief Information Officer) services for strategic IT roadmap planning and cyber security recommendations
  • Cyber incident response playbook​
  • Hardware and software procurement and lifecycle 
management​
  • Network infrastructure assessments and health checks

IT support

Our unlimited technical support addresses IT problems quickly and efficiently, so your team can stay focused on important work. 

Key features include:

  • 24/7 monitoring and end-user support via our remote help desk​
  • Microsoft 365 support
  • Apple​ device support
  • Cyber security awareness training​
  • Phishing prevention campaigns​

Security services

We offer proactive security services to safeguard your business from cyber threats.

Key features include:

  • Email filtering and protection​
  • Workstation security​
  • Mobile device security and management support​
  • Real-time alerts
  • Network protection and firewall monitoring​​
  • Multi-factor authentication (for all users)​
  • 24/7 security monitoring and alerting managed detection 
and response (MDR)
  • External vulnerability assessments​
  • Dark web monitoring
  • Disaster recovery planning

Network management

We keep your network infrastructure secure, resilient, 
and always up to date for optimal performance and safety.

Key features include: 

  • Backup support, maintenance, and testing, including Microsoft 365 cloud and on-premises backups
  • Server hosting and cloud data storage​
  • Data management​
  • Network monitoring​
  • Installation of updates and patches​
  • Remote downtime monitoring​
  • Endpoint system health ​

The benefits of managed IT services 
for Edmonton businesses

Partnering with Horizon means gaining access to 
a comprehensive suite of services designed to benefit your business at every level.

  • Increased productivity: Our solutions allow your team to focus on core business activities while we handle the complexities of your IT environment.
  • Reduced downtime: Our proactive monitoring and quick responses to issues keep your systems running smoothly, reducing costly downtime.
  • Advanced cyber security: Protect your business with our comprehensive security solutions that defend against data breaches, ransomware, and phishing attacks.
  • Business agility: Leverage technology to remain competitive in 
your field. Use tools and solutions designed to meet your evolving business needs.
  • Strategic growth: We help you plan and implement scalable solutions that grow with your business. Our experts work as an extension of your team, ensuring your IT infrastructure supports your long-term success.

What sets Horizon apart as a managed IT services provider?

Partnering with Horizon provides your business with unique advantages.  

Horizon has been a trusted managed IT services provider in Western Canada since 1995, delivering expertise and reliability that outpace newer competitors. Our longevity in the industry speaks about our commitment to quality and customer satisfaction, making us the go-to IT solutions provider in Edmonton.

Unlike providers with traditional reactive help desk models, Horizon focuses on proactive IT management. We prevent problems before they arise by keeping IT systems efficient and secure. With this strategy, you can ensure business continuity and stay productive and profitable.

Our managed IT services in Edmonton are specifically designed to meet the needs of local businesses. We understand the unique challenges of operating in this region, and our local expertise enables us to provide tailored IT solutions that align with the Edmonton business environment.

With Horizon’s flat monthly fee model, you can say goodbye to unpredictable IT expenses. Our model offers clear, consistent pricing, making it easier for you to manage your IT budget without surprises. Unlike competitors that charge per incident, our pricing structure allows small and medium-sized businesses to access enterprise-level IT management at a fraction of the cost.

We help businesses grow. By aligning your IT infrastructure with your business goals, we turn technology into a driver of efficiency, productivity, and long-term success. Our strategic IT solutions enable businesses to leverage technology for sustainable growth, not just to avoid risks.

Reach new heights with Horizon

Let us help your Edmonton business soar to new levels with our expert IT solutions and strategic support. 

Contact our Edmonton office today

Horizon Computer Solutions Inc. 
– Edmonton

  • Address: 1234 Lorem Street, Apt. 567, Dolor City, 
Ipsum State 12345
  • Phone number: 1-877-559-2214
  • Corporate hours: 
Monday–Friday, 9:00 a.m. – 5:00 p.m.

Frequently asked questions: Managed IT services

Our managed IT services in Edmonton include everything from network management, IT support, cyber security, and disaster recovery. We also provide comprehensive monitoring, real-time alerts, and 24/7 support to make sure your IT is never a liability.

Horizon offers both on-site and remote support. Our team provides 24/7 remote support to resolve issues quickly and is also available for in-person visits when issues prove too complex or require physical access to equipment.

Our pricing is based on the services you need and the scale of your business. With our fixed monthly fee model, you can count on predictable IT costs that make it easy to plan your budget without worrying about unexpected expenses.

We understand that quick responses are critical. Our bespoke service level agreements (SLAs) outline clear response times for all support tickets, and we are committed to minimizing delays and resolving issues promptly.

We focus on proactive monitoring to detect issues before they even impact your business. We also provide customized solutions tailored to your business needs, along with a dedicated account manager for personalized support.