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How To Check Your Emergency Inbox
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Horizon has set up a portal for clients/customers to view the progress and history of their tickets. It’s a read-only solution that allows them to gather information about ongoing issues, and trends.
Access the portal: https://tickets.horizon.ca
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Customer Support Menu
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1. Go to: https://us1.proofpointessentials.com
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2. Log in with your credentials
- NOTE: If you don’t know your password click the “Forgot your password” link on the bottom. Your username is always your email address
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3. Once you’re logged in, from here, you can go directly to the Emergency Inbox from the main heading bar
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4. This will open a window that shows the inbox with all the mail. It will allow you to send messages, and receive while the server is down.
- NOTE: Make sure popup blocker is disabled for this site
- NOTE: Make sure popup blocker is disabled for this site
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5. Once the server is back up the mail will sync to exchange again
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