Client Ticket Portal Instructions

Create and track your support tickets.

Horizon has set up a portal for clients/customers to view the progress and history of their tickets. It’s a read-only solution that allows them to gather information about ongoing issues, and trends.

Access the portal: https://tickets.horizon.ca


Customer Token:

This is a unique client token that allows the client to access their ticket history. When new managers or completely new clients come on board the help desk should provide this token to them as well as this document for instructions.

Front Page View:

If you know your ticket # you can search for it in this box:

To view all tickets or resolved tickets only select the option from the drop down:

To get more information on a ticket, select the ticket in question to drill down for more information:

Drill down view:

Once you’ve clicked a ticket you get more details on the progress and technician assigned. Once its resolved there will be a “Resolution” and “Activities” button with additional information on the diagnostics involved.


Support:

If there is a problem viewing the site or questions about tickets, use, etc… then please contact the service desk by emailing to: servicedeskREMOVE_THIS@horizonREMOVE_THIS.ca