Modernize your CRM with Microsoft Dynamics

Better Customer Engagements. Smarter Selling.

By 2020, Gartner predicts that customer interactions will be handled without talking to humans.1 Today, potential sales are more in the hands of potential buyers who have already done most of their research for a product or service online. Prospects don’t want to be sold to anymore. They want representatives who can quickly provide the right answers to their questions based on what they have already found out.

That’s where Microsoft Dynamics Customer Relationship Management or CRM software comes in. Microsoft Dynamics can transform your sales process, reduce manual tasks, store contacts and companies, and track where your prospects are in the buying process as they progress through your sales pipeline.

Instead of delivering a sales pitch, you’ll be prepared with information your prospect wants to know based on valuable insights from internal and external data leveraged by Dynamics. This type of customer engagement creates a more personalized experience and better outcomes for a sale. There’s even a mobile CRM app so you can manage your customer relationships on the mobile device of your choice. The app even includes tools that integrate data and reporting from social media.


Learn more about Microsoft Dynamics CRM and how this solution can help your sales team market smarter, sell more, and optimize productivity. Horizon’s experienced CRM experts would be happy to discuss how to get started and why Dynamics can deliver return on investment (ROI) through marketing automation, customer service, and sales force automation.