Who we are

We are an IT Partner, not an IT Provider.   We believe:

• Your network should work the same way every time you use it
• In preventing problems rather than fixing them
• There is greater value to you in reliable network performance, than reactive assistance
• In one flat fee per month that takes the guesswork out of IT support costs

Downtime Destroys Profitability

The Horizon Proactive Maintenance (HPM) Program complements a number of our existing technologies and programs.   Downtime is more than just when the network is not operational.   It’s the ability to use your system for its intended purpose; making you more money.   Unreliable programs, unexpected freezing, slow response time, all these things cut into your ability to service your customers the way they deserve to be treated.

What we do

• Schedule regular routine maintenance to ensure your network is operating at peak performance
• Offer face time for your employees to voice questions and concerns regarding their PCs
• Resolve any ‘minor annoyances’ that slow down employee productivity
• Check the status of your anti-virus, Windows updates, backup, and event logs
• Act as your Virtual CIO and provide quarterly recommendations and suggestions to improve performance

Why we do it

• So you can focus on your business, not your network
• By scheduling regular visits, our appearance onsite becomes a positive experience for employees, and removes the typical   ‘Oh no what’s wrong the IT guy is here’ reaction
• We transition your network from a necessary evil into a profitable tool you can leverage for greater profit

How we do it

• Between visits, your staff are encouraged to send us a list of any minor issues via email
• The day before your scheduled visit, we verify the compiled list of issues, and ensure they’re properly prioritized
• When our Systems Analyst arrives, he progresses through a checklist of routine maintenance, as well as the compiled list of user issues
• If additional work is required, our Systems Analyst makes sure to speak with you before proceeding past his scheduled time

The Horizon Advantage